Bookings cancelled 24 hours prior to arrival will be charged full rate. 50% of the value of the booking will be charged if cancellation is made 1 week or less. All other cancellations will incur a 20% charge of the value of the booking. Exception to these are the weekend of The Great North Run, where full payment will be charged if the rooms are not re-let and other dates where events/attractions/weddings occur and we have turned guests away due to demand, this too will incur a charge equivilant to full cost of the room if not re-let.

We reserve the right to move guests into another room if. for example, our family, double or twin room has been booked for single occupancy and our single room is vacant.